We take great care to maintain a new and modern fleet, which is why all of our vehicles are purchased new and none are more than 3 years old.
Select the dates, vehicle, and insurance options, and complete the payment process, with only the deposit or excess associated with the selected insurance remaining to be processed at pick-up. You can quickly reserve your vehicle on our website or, if you prefer, make your reservation through bookings@wonderislands.com.
It is the easiest method, yes. In addition to the Credit Card, online payment for the reservation can also be made by Multibanco Reference, MB Way and PayPal, or by bank transfer for reservations made by email.
Basic Protection: Apenas cobre danos causados por terceiros, que devem ser devidamente comprovados. Adicionalmente, este seguro Tem um depósito de 1500€ no momento do levantamento da viatura, que serve de caução durante a sua reserva. Naturalmente, os danos causados por negligência não são cobertos por nenhuma das opções de seguro.
Medium Protection: Tem um deposito fixo 700€ no momento do levantamento da viatura, que serve de caução durante a sua reserva. qualquer dano que ocorra na viatura será cobrado até este valor máximo. Este seguro inclui também, Serviço de Limpeza Interior e 2º condutor de oferta. Naturalmente, os danos causados por negligência não são cobertos por nenhuma das opções de seguro.
Premium Protection: The true meaning of traveling with peace of mind, this rate does not have any deposit or deductible and covers basically every possible damage is covered. Altough whells and tyres are not covered, you can add it as an extra for full coverage. Naturally, damages done by negligence are not covered by any insurance.
Importante referir que nenhum dos seguros cobre danos por negligência à normal utilização da viatura, como atestar com combustível errado, fumar ou danos causados no interior da viatura, ou pelo acesso com a viatura a locais não apropriados à mesma, implicando uma penalização de até 3000€ na devolução do veículo.
Negligences to avoid:
These instances of negligence are not tolerated, even with Premium Protection, and you will be charged according to the damage or situation.
At the time of vehicle pick-up, a temporary deposit is made in the amount of €1500 (depending on the selected insurance), made by credit card and returned to you upon delivery of the vehicle provided that no damages are present. Depending on the banking institution, the amount may take up to 30 days to become available again after Wonder Island cancels the credit authorization. It is important to note that the deposit amount is only retained during the rental and is never in the possession of Wonder Island.
If there are damages caused, our team will assess them: if the damages exceed the deposit amount, you will need to pay the remaining amount. If the damages are less than the deposit amount, we will return the difference between the deposit amount and the damages caused. More details can be found in the questions below.
The renter may cancel the reservation at any time. However, a refund is only guaranteed for cancellations made at least 48 hours before the scheduled vehicle pick-up date and time.
For complete transparency, Wonder Island will refund the amount paid, deducting only any applicable bank or payment processing fees associated with the original transaction.
Premium Protection allows the reservation to be cancelled with a refund, provided the cancellation request is made at least 48 hours before the scheduled vehicle pick-up.
If the renter wishes to return the vehicle earlier than agreed, the rental company must be informed as far in advance as possible. Early vehicle returns are not eligible for any refundand the full amount of the original reservation will remain payable.
Medium Protection does not include any refund in the event of a reservation cancellation or any changes to the reservation dates. The full reservation amount remains payable.
Basic Protection does not include any refund in the event of a reservation cancellation or any changes to the reservation dates. The full reservation amount remains payable.
No, the personal information you provide in the reservation is assumed to be the driver for the contract. If this is not the case, you must inform us by emailing bookings@wonderislands.com, sending the necessary documents for the designated driver. It is important to note that to avoid this restriction, you can add a second driver to the reservation or opt for Total Insurance.
Para poder reservar e conduzir uma das nossas viaturas terá de ter 18 anos ou pelo menos um ano de carta de condução, se o condutor tem menos de 23 anos de idade terá que pagar uma taxa de 8€ ao dia para condutor Jovem e não poderá reservar se tiver idade superior aos 79 anos de idade.
After the reservation, you will receive a confirmation email with all the details. If you have any further questions or additional inquiries, we are always available through bookings@wonderislands.com or (+351) 963 703 702.
Head to Parking Lot No. 5, which is immediately to your right at the airport exit gate. There you will find a Wonder Island employee ready to greet you, and after a free 2-minute transfer to our facilities, you will be next to your vehicle. If you have any difficulty, please contact (+351) 963 703 702.
As soon as you have this information, you should call or send an SMS to (+351) 963 703 702. Alternatively, you can send us an email at bookings@wonderislands.com. We just ask that you include your name or booking number in your message.
For vehicle pick-up, we only require that you present your personal identification document and driver’s license. The process will be quick and efficient as we want you to be exploring the island as soon as possible.
Make normal and prudent use of the vehicle, complying with the Law, especially the Highway Code, ensuring that the vehicle is locked in a safe place when not in use, not leaving the documents in it, without prejudice to them. always be carrying, and placing the appropriate fuel;
Yes, we want you to experience as much of our island as possible, so it doesn’t make sense to limit your exploration. Additionally, our vehicles are new and modern so you can travel any distance in total safety and comfort.
Be cooperative with our authorities and present the requested documents, including your identification documents, driver’s license, and the Wonder Island rental contract, which you will find in the glove compartment of the vehicle. Please note that the loss of vehicle keys and/or documents will incur a minimum fee of 350€.
The customer is naturally responsible for paying all traffic and/or parking fines that occur during the rental. If the customer has an unpaid fine during the rental, they will be contacted by the authorities for payment and an administration fee of €35 will be charged.
Seja um pneu furado ou um acidente rodoviário, estamos aqui para si. Após uma rápida avaliação feita pela nossa equipa pelo telefone, enviaremos assistência ao local com a maior brevidade possível e até, se justificável, uma viatura de substituição para que rapidamente possa continuar a sua viagem. Relembramos que este serviço é incluido gratuitamente na proteção premium, sendo que no Seguro Básico pode ser adicionado como extra. What should you do? After ensuring that you are parked in a safe place and have set up the safety triangle, contact us through the number (+351) 963 703 702. Provide us with the license plate of the vehicle and explain the situation and location, sharing the location. Wonder Island will take care of the rest.
This basic insurance option only covers damage caused by third parties, which must be properly documented. If the damage was caused by you, you will naturally have to take responsibility for it when returning the vehicle.
At the end of your trip, look for the QR code on your keychain with the location of our facilities so that you can quickly reach us and be transported back to the airport via our free shuttle service. If you prefer, here is the map link address or our address: Rua Domingues Dias Machado Armazém 9, 9500-682 Ponta Delgada.
Don’t worry about it, washing the vehicle is included in your rental. We ask for care in its use, especially the interior, but we want you to enjoy your trip without this concern at the time of return. Only in excessive cases considered negligent soiling, a cleaning fee of €35 to 100€ may be applied.
Since fuel consumption is the driver’s responsibility, the vehicle must be returned with a full tank, as it was received initially. If you prefer not to do this, you can choose to make a one-time payment equivalent to the full tank at drop-off.
When you return the vehicle at the end of your rental, we assess it and, if there are no damages to the vehicle, we immediately order the bank to return your deposit. If there are damages to the interior or exterior of the vehicle, we proceed according to the insurance option you chose, so we always recommend Total Insurance for a worry-free trip.
After assessing the damage, coverage or payment for damages will be determined depending on the type of damage and the insurance option you have selected. Basic Insurance only covers third-party damages.
We want you to feel confident with your stay, so please ask us anything you want through email at geral@wonderislands.com or contact us by phone at (+351) 963 703 702.
Editado a: 03-01-2025
